Aetna Member Story

Supporting Members Through A Challenging Pregnancy

Nataly* was 29 weeks pregnant when Aetna Better Health® of Illinois received a referral for care management. Nataly’s pregnancy had been complicated by a diagnosis of epilepsy/seizure disorder and hyperemesis.

This was Nataly’s first pregnancy. She wasn’t employed due to her health and the baby’s father was involved but provided very limited financial support. Nataly’s hyperemesis was severe; she had lost 40 pounds since getting pregnant and her baby was having trouble growing. She was feeling very overwhelmed due to her health and limited financial resources.

The Aetna® care manager told Nataly about her health plan’s transportation benefits. She also reviewed the value-added benefits that Nataly could receive — including a car seat and diaper bag — if she completed the qualifying activities. The care manager also provided Nataly with community resources for additional baby supplies.

Upon learning that Nataly was overwhelmed by the process, her care manager offered to call Member Services to assist with requesting a car seat. During the call, Member Services verified that Nataly qualified to receive a car seat and diaper bag. The request was placed, and Nataly was grateful for the care manager’s support.

During their next conversation, Nataly told her care manager that she had received the car seat and diaper bag. She had also connected with the recommended community resources and was able to get the other baby items she needed.

Nataly thanked her care manager, stating she felt so much better since getting a car seat and baby supplies. She expressed appreciation for the help and support during her pregnancy.

Nataly has since delivered a healthy baby boy. Both she and her baby are doing well. She is still engaged in case management and her care manager continues following her progress.

*Member name changed to protect privacy