Molina Member Story

Introducing Lisa

Lisa is a 24-year-old woman from Peoria County who was 20 weeks pregnant. She had a high-risk pregnancy because she had preeclampsia, preterm delivery, and type II diabetes in her medical history. Lisa, who speaks Spanish, said that she got different and conflicting advice from her two different providers. Lisa’s primary care physician told her to use a glucometer every day to check her blood sugar. Lisa went to an obstetrician who said she didn’t need to test every day. This made Lisa confused, and she tested rarely.

Getting Assistance

Lisa joined case management and met with her case manager who spoke Spanish. Her case manager got in touch with the obstetrician for more information. The case manager found out that there was no staff who spoke Spanish on the day of Lisa’s visit, which probably caused the misunderstanding. Lisa’s case manager made another appointment where Lisa could get the information she needed in Spanish. Lisa’s case manager also gave her information on insulin use, blood sugar testing, understanding diabetes levels, preeclampsia, preterm labor, postpartum education, and case management contacts to help her progress.

Now

Lisa has worked with her case manager and care team to improve her knowledge and management of her diabetes. She has now been following her medications and doing her blood sugar testing. Lisa reported her blood sugar levels during her pregnancy and after delivery. Lisa’s son was born healthy, without complications. She keeps scheduling follow-up appointments. Both Lisa and her son are doing well. Lisa stays in touch with her case manager, and is more in charge of her care, materials and talking with her providers in Spanish.