Humana Member Story
A Journey Of Resilience, Recovery, And Independence
Person-centered care coordination and consistent support enabled LG, a 45-year-old transgender woman, to achieve her goal of leaving a long-term care facility and returning to independent community living. At the time, she was experiencing significant symptoms related to schizophrenia, including distressing auditory hallucinations and delusional thoughts that made it difficult to manage daily activities safely. She depended on 24/7 support for medication management, daily living needs, and overall stability. Limited coping skills, cognitive challenges, and a lack of family support further complicated her path toward independence.
The care team worked closely with LG to understand her goals and identify the support needed to help her succeed in a community setting. Through ongoing collaboration with LG, facility staff, and healthcare providers, a plan was developed to build on her strengths while addressing barriers to independence. The team helped identify housing that aligned with her preferences, coordinated medical and behavioral health services, reinforced medication adherence, and supported the development of healthier coping strategies. Care was also coordinated to establish ongoing primary and specialty care through Howard Brown, ensuring continuity of care beyond the facility.
As LG became more engaged in treatment, she showed steady progress. She reported fewer distressing symptoms, gained greater insight into her condition, and began participating more in community activities. Regular day passes allowed her to practice independence, strengthen social connections, and prepare for life outside of the facility.
On June 1, 2026, LG successfully transitioned into an apartment in the community where she now lives with her partner. Today, she is independent with her activities of daily living, communicates her needs clearly, and remains engaged in her treatment plan. She consistently attends outpatient appointments, takes her medications as prescribed, meets regularly with a case worker in her apartment building, and participates in a weekly community support group. LG is stable, asymptomatic, and able to manage her own needs safely. Through person-centered care coordination and consistent support, she achieved her goal of community living, resulting in greater independence, improved well-being, and a significantly enhanced quality of life.
