Meridian Member Story

New Mom Receives Critical Pre- And Postpartum Care

In August 2023, Leyila, a Meridian Medicaid plan member, was receiving care coordination for a high-risk pregnancy.  She had a history of gestational diabetes and neurological issues, including epilepsy.  Given her diabetes diagnosis, she was referred to Meridian’s Start Smart for Your Baby program for support throughout her pregnancy.  A Spanish-language interpreter assisted in communicating between Leyila and Keena, her Meridian care manager.

After Leyila gave birth to twin girls, Keena learned that Leyila had developed postpartum preeclampsia.  As a result, Leyila had to stay in the hospital for seven days.  Keena also discovered Leyila did not have a follow-up appointment scheduled after her delivery and she had not received follow-up treatment for her epilepsy.  Leyila was initially referred to a neurologist, but she went into labor on the day of her scheduled appointment.

Keena helped schedule all of Leyila’s necessary follow-up appointments to address her complex postpartum healthcare needs.  She was also able to contact a provider with Leyila’s history, who referred her to another provider to better support her.  With her care manager’s help, Leyila was then able to receive the postpartum follow-up care she needed one week after she left the hospital.

In addition, Keena found a neurologist for Leyila to see for her epilepsy. 

One month later, Leyila provided her care manager with an update.  The member shared that while she was able to attend the postpartum appointment, she was lacking transportation to attend the neurology appointment.  Keena swiftly scheduled transportation and resources, and helped Leyila schedule a new neurology appointment within six weeks.

Leyila continues to see a neurologist and she has had follow-up CT scans as recommended by her provider.

Leyila thanks Keena for all the healthcare services and support she has received from Meridian, during and after her pregnancy.