Aetna Member Story

Support During Pregnancy And Beyond

Yasmine* was 28 weeks pregnant. She had a history of anxiety and depression, had previously used drugs, and was a smoker. She suffered abuse as a child, domestic violence in a previous relationship, and the loss of an infant from SIDS.

Aetna Better Health® of Illinois care manager Joy* reached out to Yasmine in March for intensive care management. Joy learned that Yasmine didn’t have a stable food supply so needed behavioral health counseling and medication management. She also had some dental care needs.

Joy first placed a referral for Yasmine with a behavioral health provider who could support counseling and management of her medication. She also arranged for food delivery to supplement the SNAP and WIC benefits Yasmine was receiving. Joy gave Yasmine a list of dental providers in her health plan’s network and provided resources on quitting smoking. She also shared educational materials about pregnancy, infant care, and safe sleep.

Yasmine now has a monthly follow-up with the Maternity Matters team and her behavioral health care manager. To get ready for her baby, she has received a car seat through the value-added benefits offered by Aetna, as well as a breast pump. She’s also connected to community resources to support her and her child.



*Member name changed to protect privacy