Molina Member Story

Elias is a 39-year-old man from Cook County. Elias was in a car accident that left him paralyzed from the neck down. He had a lot of challenges in his life. Elias was relocating from Springfield to Chicago and needed help obtaining services. He needed a new primary care psychic and dentist; he needed medical supplies, and home health services, and he needed to make his home accessible.

Getting Help

Elias worked with his Molina case manager. They collaborated with agencies to get DME supplies and home health services. Elias and his case manager found a new primary care physician and new dentist. At home, Elias needed a lift system installed in his home, but the home’s electrical system wasn’t powerful enough to accommodate the system. The City of Chicago worked with Elias to provide a grant system to be installed but could not upgrade the electrical system as part of the program.

Elias’ Molina case manager helped him utilize a waiver home modification benefit to receive an upgrade to his home’s electrical system. The Molina case manager helped enroll an electrician as a Medicaid service provider. The project was completed with help from Molina’s case management team, the Molina Provider Network team and the Department of Rehabilitation Services. Elias’ home now had an upgraded electrical system that could handle the lift he needed.

Now

Elias’ home lift was installed successfully and he utilizes it to be more independent at home. Elias thanked the case manager for their knowledge, professionalism and hard work.