Molina Member Story
Meet Olivia
Olivia is a 50-year-old woman from Vermillion County. Olivia was having a hard time communicating with her case manager. She needed help with getting dental care and needed dentures. The issue was affecting her daily life. She was having a hard time eating and maintaining proper nutrition. She also reported difficulty getting food and transportation.
Getting Help
Olivia’s Molina case manager stayed persistent in contacting her. Her case manager contacted its dental vendor to inquire about dentures. The case manager connected her with a local dentist to help with the process. Furthermore, the case manager connected Olivia with some local food pantries and other resources.
Now
Olivia followed through with her dentist and received her dentures. She reports its easier to chew now. Olivia has been using Molina’s transportation vendor to get to and from appointments. Olivia continues to improve. Olivia recently called her case manager to thank them for all the help she received.
