Aetna Member Story
Reversing Diabetes - Daniel’s Journey
Daniel*, a healthcare worker who educates patients about diabetes, was unexpectedly diagnosed with the condition himself in December 2024 with an A1c of 14. The diagnosis was overwhelming - Daniel lacked a primary care provider, access to medical tools and struggled to apply his professional knowledge to his personal health.
Case Manager Jessica Hartmann stepped in with compassionate guidance. She helped Daniel securean in-network PCP and coordinated closely with the provider’s office to ensure he had a glucose monitor, medications and tailored diabetic education. Jessica maintained regular communication to support Daniel emotionally and logistically, ensuring his access to ongoing care and resources.
Within five months, Daniel’s A1c dropped from 14 to 5.4 - no longer in the diabetic range. He developed a strong relationship with his PCP, significantly improved his diet, and lost weight. Daniel is now energized to continue his wellness journey and serves as a real-life example of the power of proactive care and determination.
*Member name changed to protect privacy
