Humana Member Story

Humana Helps Member Find Hope for the Future

Jan, a Humana member, lives with a chronic mental health condition, with a history of expressing urges to self-injure and feelings of needing additional support.  About a year ago, Jan was hospitalized following a suicide attempt.

When on the phone with her care coordinator, Jan expressed suicidal ideations, and the care coordinator stayed on the phone with Jan to provide support while also arranging to have her evaluated at an ER. During her behavioral health hospitalization, the care coordinator kept in touch with Jan to help coordinate her care. The care coordinator reached out to Jan's psychiatrist to ensure she was getting her medications filled on time, a concern Jan had.

Today, Jan is doing better, taking a monthly, long-acting injection to help manage her mental health condition and attending weekly therapy to help manage her mental health condition and attending weekly therapy to help her cope with paranoid thoughts and anxiety. Jan hasn't had a behavioral health hospital readmission in a year, something she attributes to her diligence in attending behavioral health appointments, working hard to manage her symptoms and consistently taking her psychiatric medications.

She still talks to her care coordinator for help with resources and her care plan goals, and Jan is happy to report she now has a part-time job.