CountyCare Member Story

CountyCare Helps Premature Member And Her Family

Jordyn* is a CountyCare member who was born at 28 weeks at a local Chicago hospital. A fighter from the start, she overcame a heart defect but continued to struggle with swallowing, which required the insertion of a feeding tube. Her family initially reached out to their CountyCare care coordinator for nursing support, but when Jordyn’s parents lost their home, the support they required became much more acute. 

Sarah*, their CountyCare care coordinator, developed a plan and connected them with local resources and organizations to help find temporary housing and assistance with SNAP and other benefits. CountyCare continued to support Jordyn’s parents with medical care, supplies, and transportation services while they worked toward securing stable, permanent housing. 



With the help of their care team and various community resources, a few weeks later they were able to find a permanent apartment and were thrilled to move in and finally have a stable home for Jordyn and her two siblings. Today, Jordyn is a happy toddler who loves singing, dancing, blowing bubbles and watching Elmo. Her family continues to cheer her on as she reaches new milestones.

*Names and identifying details have been changed to protect anonymity.