Aetna Member Story
A Fresh Start Through Steady Support
Kevin*, an Aetna Better Health of Illinois member, was determined to maintain his sobriety and rebuild his life after completing residential treatment and transitioning into sober. While committed to his recovery, he faced several challenges, including limited access to primary care, dental services, transportation and ongoing support resources. Without these essential connections, maintaining stability felt overwhelming.
Maria*, a behavioral health case manager, worked closely with Kevin to understand his needs and develop a plan for long-term success. She helped connect him to a primary care provider (PCP) and dental services, ensuring he received the medical care he had been postponing. With Maria’s guidance, Kevin completed his dental treatment and established consistent care with his PCP. He also received referrals to dermatology and physical therapy to further support his health.
Recognizing the importance of emotional and community support in recovery, Maria connected Kevin with Affect Therapeutics. Through this partnership, he found encouragement and accountability as he continued working toward his sobriety goals. The additional support strengthened Kevin’s confidence and reinforced his commitment to recovery.
As Kevin’s stability improved, he was able to return to work and begin earning income. Although this initially affected his Medicaid eligibility, Maria supported him through the reapplication process when his income fluctuated. Once coverage was reinstated, Kevin was able to re-enroll in case management and continue receiving the services he relied on.
With consistent support and guidance, Kevin has maintained his sobriety since discharge and remains actively engaged in his care. He continues working with Affect Therapeutics and accessing community resources that help him stay focused on his health and future.
Reflecting on his journey, Kevin shared his gratitude for the support he received, expressing how instrumental it was in helping him rebuild his life and make informed decisions about his health.
*Member name changed to protect privacy
