CountyCare Member Story

CountyCare Goes Above And Beyond For Members

Henry* is a 61-year-old CountyCare member who struggles with homelessness. Henry reached out to CountyCare regarding his situation and spoke with his assigned care coordinator.

Henry received the chance to fill out a Chicago Housing Authority (CHA) application but with limited access to a computer he was struggling to complete the form.

The application was due on President’s Day and many places where he could access a computer before were going to be closed. He explained his predicament to his CountyCare care coordinator.

His care coordinator went above and beyond for Henry, meeting him at a local restaurant to help him complete his application the Sunday before President’s Day. Henry was thankful for the critical assistance from CountyCare that will allow him to take a major step in improving his life.

*Names and identifying details have been changed to protect anonymity.