CountyCare Member Story

CountyCare Helps Member With Alzheimer’s

Jose* is an 80-year-old CountyCare member living with Alzheimer’s and other chronic health conditions including diabetes. Jose requires full support for his activities of daily living (ADLs) and instrumental activities of daily living (IADLs) and is taken care of by his wife and three daughters. They all live in the same house and work in shifts to take care of Jose.

During an on-site annual assessment, Jose’s CountyCare care coordinator witnessed disturbing behavior between Jose’s children that she believed could affect his care. As an advocate for Jose’s well-being, the care coordinator called the proper authorities which led to an investigation by the Illinois Department on Aging (IDOA). As a result of the investigation, changes were made to Jose’s home situation to ensure his safety. 

The CountyCare care coordinator and her manager continue to follow up with the family to make sure Jose is safe, being taken care of properly, and to reinforce the importance of wellness checks and open communication with the care coordination team. 

*Names and identifying details have been changed to protect anonymity.