Meridian Member Story

Unhoused Mother And Son Receive Important Assistance To Achieve Housing

In March 2024, Jennifer, a Meridian Medicaid Plan member, connected with Lourdes, Community Resource Coordinator, after determining the state of the member’s living status. Jennifer and her adult son had a history of challenges regarding housing, utilities, and health issues, including chronic pain and injury. Given her unhoused status and disability, she was referred to multiple assistance programs through the help of her coordinator for support to their health-related social needs. Jennifer was initially referred to have hand surgery to improve her limited mobility, which made it difficult for her to stay at a shelter because post-surgery recovery did not allow her to take care of herself. Lourdes connected her to a local organization that assisted in connecting Jennifer to the transportation and housing resources she needed. One month later, Jennifer provided her community resource coordinator, Lourdes with an update. The member shared that while she was able to attend her housing appointments, she was lacking the required documents to secure an apartment unit.

Lourdes swiftly worked alongside local organizations to obtain the necessary information needed for Jennifer’s housing interview. This helped Jennifer secure low-income housing. After Jennifer was approved for an apartment, she found that she lacked the funds to get started. Lourdes contacted multiple services for assistance and secured funding for Jennifer to pay her deposit, the first month’s rent, and an outstanding electricity bill.



Jennifer continues to live in safe and stable housing along with support to pay for her utilities. Jennifer thanks Lourdes for all the health-related and health services and support she has received from Meridian, especially during her housing and financial hardships.