CountyCare Member Story

CountyCare Helps Member With Housing Issues

Patricia* is a 50-year-old CountyCare member who was experiencing housing instability and struggles with managing her mental health. These stressors caused additional financial issues and led her to neglect her health (e.g., getting her medications, buying groceries, etc.).

During a checkup, Patricia shared her situation with her CountyCare care manager, Lily*. Because of her strong contacts with community organizations, Lily contacted the Chicago Housing Authority to discuss Patricia’s situation. She also contacted a representative for the Rental Assistance Program on Patricia’s behalf to help assist her in securing a security deposit.

Lily’s coordination between Cook County Health System and the Chicago Housing Authority to address Patricia’s housing needs made it possible for Patricia to focus on things like securing her medications and groceries, and scheduling future health appointments.

* Names and identifying details have been changed to protect anonymity