CountyCare Member Story
CountyCare Helps Member Overcome Health Care And SDOH Challenges
Jose* is a Spanish-speaking 66-year-old who joined CountyCare through the Health Benefits for Immigrant Seniors (HBIS) program. He lives with impaired vision, has heart issues, and was recently diagnosed as pre-diabetic.
The CountyCare care management team contacted Jose, and determined he would benefit from assistance in navigating the health care system, securing housing and managing his health conditions with the help of a translator. Not only did the care management team assist in scheduling the necessary doctor’s appointments, but they also made sure Jose understood how to reschedule or cancel if needed. This simple, yet crucial step, gave the member confidence knowing he could manage his health care needs more independently in the future.
By coordinating care with Jose’s providers, the care management team ensured that his treatments for high blood pressure and being pre-diabetic were consistently monitored and updated as needed.
Finally, the team assisted Jose and his family with applying for housing through the Chicago Housing Authority to secure safe, stable and affordable housing.
Once the care coordination team addressed the language barrier, Jose is now comfortable contacting his care coordinator with questions and support. Jose expressed gratitude at being able to attend and manage appointments and receive care for his medical conditions.
*Names and identifying details have been changed to protect anonymity.
