Aetna Member Story

Aetna Provides Support For A Busy Mom

Julia is a busy mom of a big family. She stopped by the Aetna® table at a recent Laundry & Literacy Day event for some information. Betsy, an

outreach coordinator with the Aetna Better Health® of Illinois team, was there to help. Julia shared that she hadn’t seen a Primary Care Provider

(PCP) in over two years and told Betsy she was thinking of changing plans.

Betsy and Julia went over the health, dental and vision care benefits available to her and her kids — all 100 percent covered with an innetwork

provider. Betsy made sure Julia knew about all the extras like the free student data plan, free school clothes and after-school care, free gym memberships, and more. Julia was grateful for the support and excited to start taking advantage of all their benefits.  “There’s nothing better than connecting with the members we serve,” Betsy shared. “I’m grateful that I was able to help Julia learn about all that our plan has to offer.”



*Names changed to protect privacy