Aetna Member Story

Taking Care Of Family Needs

Jennifer* is a mom to three children. Carol*, a care manager with Aetna Better Health® of Illinois, recently reached out to connect with the family. She learned that one of the young people had started riding a bike and had lost some weight. As a result, his clothing didn’t fit anymore.

Carol told Jennifer about the clothing voucher available to Aetna members as a value-added benefit. Members in grades K through 12 (ages 5 through 18) can get a voucher for clothing through select online retailers when they complete a health risk screening, have an annual wellness visit, and are up to date on all immunizations.

Carol sent the info to Jennifer so she could obtain clothes for her son to match his new weight.



*Member name changed to protect privacy