Aetna Member Story

Balancing Work And Treatment

Tom*, is an Aetna Better Health® of Illinois member who receives four-hour infusions Monday through Friday. This created a major challenge when Tom secured a full-time job. Unable to continue his infusions during regular hours, Tom sought an alternative that would allow him to keep his job while receiving the necessary treatment. The care coordinator researched Tom’s infusions, consulted with a team lead nurse, and explored alternative treatment locations with flexible hours.

After conducting extensive outreach through provider networks and online searches, the care coordinator found a provider who accepted Tom’s insurance and offered Saturday infusion hours. She connected with the infusion provider and Tom’s oncologist/allergist to ensure a smooth transition. As a result, Tom successfully maintained his full-time job while continuing his critical treatment. In a follow-up conversation in January 2025, Tom expressed his gratitude, stating he was extremely happy with the outcome and calling the care coordinator the “MVP” for making it all possible.



*Member name changed to protect privacy