Aetna Member Story

A New Lease On Life

Aetna Better Health® of Illinois member David* had recently been discharged from a rehabilitation facility when our community health worker, Susan*, got in touch. David was recovering from a serious motorcycle accident. He had been airlifted to a hospital due to his injuries and had to learn to walk again.



David is still receiving physical therapy to improve his mobility and is working to get his health and wellness back on track. Susan learned that David needed incontinence and cleaning supplies.

Susan completed the screening assessments with David. She made him aware of the health plan’s monthly over-the-counter (OTC) benefit, as well as the gym membership.  She also made sure he sure he had the 24-hour nurse line. Finally, Susan helped David download the ModivCare app, so he would have access to transportation to his doctor visits.

The next day, Susan dropped off some cleaning supplies for David. He was extremely grateful for the support.

*Names changed to protect privacy