Aetna Member Story
A Little Support Goes A Long Way
James*, who suffers from multiple co-morbidities, was referred to care management for additional care coordination and personalized support.
During outreach, James shared interest in strengthening his connection with a primary care provider closer to home and expressed a preference for an African American provider. He also requested assistance coordinating dental, vision and dermatology services to support his overall health.
Kathy*, A registered nurse case manager actively listened to James’ goals and quickly coordinated services to support his preferences. Kathy provided information for three African American primary care providers located near his home, helping him make an informed decision about his care. Kathy also connected James with several in-network vision, dental and dermatology providers to address his immediate needs.
Through personalized support and coordinated care, James was able to establish connections with providers aligned with his preferences and health goals. The experience enhanced his confidence in managing his care and ensured timely access to essential services.
*Member name changed to protect privacy
