CountyCare Member Story

CountyCare Helps Member With A Neurological Disorder

Tom* is a 30-year-old CountyCare member who has a neurological disorder and is partially blind. Tom lives with his grandmother, Mary, who is his primary caregiver. During a conversation with Tom’s CountyCare care coordinator, Mary mentioned her desire to secure new housing to allow her and Tom better living conditions.

While Tom and Mary already had sufficient housing, their care coordinator went the extra mile by conducting research to investigate viable options to upgrade their living situation. The care coordinator shared information with Mary about the Chicago Housing Authority’s (CHA) Down Payment Assistance program and signed her up for an orientation session. After attending the orientation, Mary and Tom were able to get started on the process of buying a home. They applied for the program and waited anxiously for their application status from CHA.

Mary was able to secure new housing through the assistance program and contacted Tom’s care coordinator to tell him the good news! Mary thanked him for telling her about the program. He was thrilled that his research could play a small role in their non-medical victory.

*Names and identifying details have been changed to protect anonymity.