CountyCare Member Story

CountyCare Helps Member With A Neurological Disorder

Will* is a 57-year-old CountyCare member who receives in-home visits from a care coordinator to help manage his care.

During a visit, Will’s CountyCare care coordinator noticed an issue with his foot and suggested he go to the emergency department to get it checked. While Will appreciated the suggestion, he was not willing to go to the hospital at that time. Will’s care coordinator said that she would check up on Will to make sure his foot didn’t get worse.

The seasoned care coordinator ended up convincing Will to allow him to help secure an appointment and transportation to his primary care provider (PCP). The care coordinator reassured him that transportation would not cost him anything, and it would be available to him before and after the appointment. In the end, Will was sent to the emergency department directly from his PCP appointment and endured emergency surgery to address the issue with his foot.

Will shared his appreciation for his care coordinator and was extremely thankful that due to her persistence he resolved what turned out to be a serious health issue quickly before it turned into an even larger problem.

*Names and identifying details have been changed to protect anonymity.