Molina Member Story
Keeping A Family Safely Housed During Crisis
A 64-year-old woman facing homelessness and severe anxiety found herself at a crossroads after losing her job. With her disabled daughter, who relies on a service dog for seizure support, she was living in a hotel room, rapidly exhausting savings and county social service resources. Unable to stay with family or access shelters due to the service dog, her situation grew increasingly dire. She also encountered complications in securing her early retirement benefits due to missing residence paperwork.
Her Molina case manager acted swiftly, initiating referrals for housing and employment, and connecting her to vital resources through community programs. Daily check-ins and collaboration with senior services helped identify additional support avenues. An attorney was engaged to address paperwork issues, and arrangements were made for her healthcare needs, including establishing a treatment plan for anxiety and facilitating weekly telehealth counseling.
These coordinated efforts resulted in extended hotel vouchers, allowing the member and her daughter to remain safely housed. She secured employment and is actively applying for permanent housing with assistance from senior services. The member’s anxiety is now managed with the help of her physician and ongoing counseling. Expressing gratitude, she shared, “Thank you for helping me and my daughter.”
