Molina Member Story
Achieving Maternal Health Goals Through Comprehensive Support
A pregnant Molina member with high blood pressure and persistent headaches was identified as high-risk and referred for additional support. Initially, outreach efforts were unsuccessful due to scheduling challenges, missed appointments, and competing responsibilities as a caregiver. Through persistent efforts, a maternal health educator completed a face-to-face visit, resulting in a thorough assessment of health and social needs. The member lacked prenatal care, vitamins, and essential baby supplies, and had
not completed critical testing.
In response, the care team rapidly coordinated services, including scheduling both in-person and virtual appointments with an OB provider. The member received immediate telehealth consultations, prenatal education, and enrollment in a pregnancy support program. Assistance extended beyond healthcare to securing Goodwill vouchers, help with a WIC application, and connecting with local organizations for necessary baby items.hank you for helping me and my daughter.”
With ongoing support from the care manager and educator, the member completed all recommended labs, received essential medications and supplies, and attended follow-up appointments. Blood pressure monitoring and medication adherence became part of her routine. Ultimately, the member successfully delivered her baby and received thorough post-partum and well-baby care education. This collaborative, caring approach empowered the member to overcome barriers and achieve positive health outcomes for herself and her child.
