BlueCross BlueShield Member Story

BlueCross BlueShield Of Illinois Changes Member's Health Trajectory By Getting Her The Help She Needs

Diana is a 75-year-old member who was recently diagnosed with hypertension, diabetes, heart failure, high cholesterol, and gout. In recent months, her health deteriorated, and it became evident that she needed home care assistance.

Diana recognized that she needed assistance for everyday tasks and was in need of a home care aide, but she was apprehensive of receiving such care due to the ongoing COVID-19 public health emergency. She was also hesitant of strangers entering her home.

Patricia, a BCCHP care coordinator, called Diana and spoke in great length regarding Diana’s home health needs. Patricia explained the benefits of home health assistance, how the extra support could increase her quality of life, and the COVID-19 safety precautions home health agencies would take to ensure her safety.

Patricia found a home care agency and aide that aligned with all of Diana’s needs. Diana has since found her new home care aide extremely helpful and conducive to supporting her with exercise. Diana is much happier now with her home health care aid – she goes for daily walks, smiles much more, and is optimistic about her future.